Question 1

Q. Is insurance included in the service?

Accepted Answer

A. Yes. Insurance is included in the price of the move. In the case of “storage” services, insurance is included for a period of four weeks, and the cost later depends on the value of the stored goods and the storage period.

Question 2

Q. Are there any additional costs for the assembly/disassembly of furniture/devices?

Accepted Answer

A. No, the assembly/disassembly of furniture is included in the cost of the service. The client pays no additional costs for this service.

Question 3

Q. As a company, can you reserve parking places for the duration of the move?

Accepted Answer

A. Yes. We can contact the council as a moving company and be granted parking spaces. However, we recommend our clients request it, as the costs are much lower when hired by a private client.

Question 4

Q. What can I do if I move out of my house and don’t receive keys to my new place? What will happen to my things?

Accepted Answer

A. In such cases, we offer storage services for our clients. That carries additional costs.

Question 5

Q. Are there any additional costs for cancelling a move?

Accepted Answer

A. When establishing a moving date, we take a deposit of 20 to 90 pounds. Should you cancel the move, your deposit is lost.

Question 6

Q. Can I change the date of the move without extra cost?

Accepted Answer

A. Of course, we are prepared for a change in the move dates. We try to be as flexible as possible, and we will help to finalise a new moving date at the earliest possible slot. No, we do not charge extra for date changes.

Question 7

Q. Can I buy any packing materials from you?

Accepted Answer

A. Yes, we sell cartons and all other moving materials. We also offer free delivery of these materials.

Question 8

Q. Can you pack my house?

Accepted Answer

A. We specialise in full removal services. Packing is as important as the move itself.

Question 9

Q. How much does packing cost?

Accepted Answer

A. Packing performed by us costs £70 per hour; this price includes 2 packers and all the packing materials required.

Question 10

Q. Do you offer storage services?

Accepted Answer

A. We offer flexible storage solutions for the short and long term.

Question 11

Q. How far away from London do your moving services extend?

Accepted Answer

A. We can move you from London to anywhere in Europe.

Question 12

Q. Are there any objects that can’t be stored?

Accepted Answer

A. Yes. For safety purposes, you cannot store any machines (with oils, such as motorbikes, etc.), plants, or any flammable items.

Question 13

Q. Are there any items you don’t transport?

Accepted Answer

A. Yes. For safety purposes, we do not transport paint, gas bottles or animals.

Question 14

Q. Do you dispose of useless household objects?

Accepted Answer

A. Yes, we can transport items to waste disposal areas. There is an additional fee of 25 pounds per object. Regarding larger amounts, the price is 250 pounds + VAT per tonne.

Question 15

Q. Do you clean houses after a move?

Accepted Answer

A. Yes, you can request a cleaning service. It comes with an additional fee of 20 pounds per hour, per cleaner.

Question 16

Q. Do you take care of decorating (painting, etc.) flats?

Accepted Answer

A. We collaborate with a decorating company that can take care of the finishes.

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Removals help in London with full insurance included

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